FAQ
view answers to frequently asked questions


General

Q.   What are my training options?
    A. There are many options so you may choose what works best for you and your schedule. Please see the "Training Tutorials" tab.

Q.  Will the IDRS have a "record received" status?
    A. The Funeral Director and the Medical Certifier will receive e-mail alerts.

     A. The Local Health Department must go to their "Local Acceptance Queue" to see if they have records to be accepted.


Suggestion: Please check queue daily.
Q.  Is the IDRS case-sensitive?
      A. No. The system will force all caps when the record is saved.

Q.  After January 1, 2011, do I have the option to drop to paper?

    A. No. The record will be fully electronic with no drop-to paper option.

Q.    What is the controlling date for determine if the record must be fully electronic, the date of the death? Or the date of filing of the record?

    A. It is NOT the date of death that controls. If a death occurs, Dec 27, 2010 and is ready to be filed on January 2, 2011, that record must be FULLY electronic. If the death occurs on Dec 28, 2010 and is filed with the LHD by Dec 31, 2010 it may be a DTP or fully paper record.

Q.   Am I required to complete training in order to access/utilize the IDRS?

    A. No. You must complete a User Agreement in order to be given a User name, password and PIN (if applicable) in order to use the IDRS. The training options are merely a resource for you to help you become comfortable with the IDRS. Please refer to the various materials as often as you like and/or sign up for the instructor lead training options.

Q.   Will the IDRS work with a MAC?


    A. Yes the IDRS will work with a MAC but if there are problems, one following is most likely the culprit:

  • "Any widely-used browser" will work, however people have had problems using Google Chrome therefore it is not recommended.
  • If you are using Firefox, it would be best if you have it at the latest version, however it should be ok as long as it is version 3.1 or greater.
  • For the program to display correctly you must have the minimum following system requirements; Adobe Flash Player 10.1 must be installed on your computer. Adobe Flash Player 10.1 requires you to be running at least at System 10.4. Your system must have at least 128mb of RAM and have either and Intel Core™ Duo 1.33GHz or faster processor or a PowerPC G3 500MHz or faster processor and have at least 128mb of graphics memory.
  • Do have any popup blockers disabled.
  • Do not have Bing installed. We're not sure, but it seems to cause problems that are resolved when it is uninstalled.
  • If you are using Apple's Safari browser, in order to ensure security, be sure it's the latest version.


Funeral Homes

Q.  Will the IDRS eliminate the need to complete the BTP (Burial Transit Permit) document?
    A. No. The permit still needs to be completed by the appropriate entity.

Q.  What is meant by "Identified" / "Unidentified"?
    A. Identified: the Funeral Home knows the name of the deceased.

    A. Unidentified: the Funeral Home does not know the name of the deceased (Jane or John Doe).


Q.  Will the IDRS eliminate the usage of the SSA 721?
    A. Yes. The IDRS eliminates the need for the Funeral Home to file the SSA 721 form. No other action is required of the Funeral Home.

Q.  A death occurs in Marion County. The Funeral Home for the deceased is located in Johnson County. Which Local Health Department is assigned the record?
    A. The county of death and the Local Health Department must be the same county. In this scenario, the record should be assigned to the Marion County Health Department even though the Funeral Home is located in Johnson County.

Q.  Will Funeral Homes be able to print a death certificate?
    A. No. Certificates can only be printed by the Local Health Department or the Indiana State Department of Health.

Q.  What if the Funeral Home or Medical Certifier does not have Internet access?
    A. After January 1, 2011, all Indiana death certificates are required by law to be filed electronically.

Q.  How will payment be made for death certificates once the process becomes electronic?
    A. The payment process does not change.

Q.  You have a BTP with an incorrect Medical Certifier listed and you are not able to track down the correct Medical Certifier in a timely manner. What should your next step be?
    A. The BTP is not processed through the IDRS. Please follow the current process.

Q.  Can modifications be made to the record if it is fully electronic?
    A. Yes. Modifications can be made to the record until the Local Health Department has performed its local acceptance.

Q.  After the IDRS is implemented, will green bar paper still be needed?

    A. If a death certificate is a FULLY paper certificate it must be in the "green bar" paper. If the certificate is the DTP (drop to paper from the IDRS system) then it will be on regular white paper.
Q.  Does a record have to be verified before dropping it paper?
    A. Yes.

Q.  I need to enter a city that is outside of the city limits. Where are these cities listed in the IDRS system?
    A. Cities are pre-loaded into the system. If you cannot find a particular city, please inform your Local Health Department or the Indiana State Department of Health.

Q.  How long will a record be in the "record status" queue?
    A. Once the record is Demographically Verified, it is removed from the "Demographic Status" screen.

Q.  Does the IDRS "time out"?
    A. Yes. The IDRS "times out" the user if there has been no activity in a 10-minute period. Suggestion: save information after the demographic 1 screen so the record is established and can be pulled up later. Always save when you have an interruption in your IDRS work.

Q.  Can a Medical Certifier be reassigned once the record has been certified?
    A. Yes. The Medical Certifier will have to relinquish the record first before the record can be reassigned. The Funeral Director can then reassign the record to another Medical Certifier.

Q.  Once the IDRS has been implemented, do I have the option to drop to paper?
    A. No. The record will be fully electronic with no drop-to paper option.

Q.  Can Funeral Directors utilize the IDRS without a Medical Certifier on board electronically?
    A. Yes―prior to January 1, 2011. The Funeral Director can enter information into the IDRS and drop-to-paper for a non-participating Medical Certifier.

     A. After January 1, 2011, all Funeral Homes, Medical Certifiers, and Local Health Departments will process death certificates electronically via the IDRS.


Q.  Once the record has been dropped to paper by a funeral director, can it be electronically filed?
    A. No. The record will be completed via the manual process.



Medical Certifiers

Q.  What if the Funeral Home or Medical Certifier does not have Internet access?
    A. After January 1, 2011, all Indiana death certificates are required by law to be filed electronically.

Q.  Can modifications be made to the record if it is fully electronic?
    A. Yes. Modifications can be made to the record until the Local Health Department has performed its local acceptance.

Q.  How long will a record be in the "record status" queue?
    A. Once the record is Medically Certified, it is removed from the "Medical Record Status" screen.

Q.  Does the IDRS "time out"?
    A. Yes. The IDRS "times out" the user if there has been no activity in a 10-minute period. Suggestion: save information after the demographic 1 screen so the record is established and can be pulled up later. Always save when you have an interruption in your IDRS work.



Local Health Departments

Q.  Once the record has been dropped to paper by a funeral director, can it be electronically filed?
  A. No. The record will be completed via the manual process.

Q.  Will the bump process exist after the IDRS is in place?
  A. Yes―prior to January 1, 2011. After January 1, 2011, the process will become completely electronic and the bump process will no longer be needed.